For anyone managing contracts, T&Cs etc, Meeta Gournay and her team at Nift have collaborated with NatWest to develop a platform to help customers understand what they’re signing.
Through a series of user-friendly annotations, quizzes, FAQs and clever design, users can verify their understanding, increase engagement, while giving you detailed analytics and an audit trail for each issued contract.
In the words of Alison Rose, CEO, NatWest Commercial and Private Banking:
“It’s important customers understand what they are signing so we wanted to find a way to encourage more people to read before they sign. Working with prehype to develop Nift has enabled us to bring an innovative product to market quickly whilst also helping us to improve customer experience and trust.”