PR Crisis: Full Disclosure or Silence?

Here's a handy new column for lawyers who are their company's first legal hire, needing advice from an in-house lawyer who has been there before.

In this instalment, following the PR crisis such as Uber’s recent sexual harassment allegations or the Yahoo hacks or even the recent United incident, how should a legal department be dealing with the negative publicity? One of the lessons learnt:

"sometimes the best legal outcome is not necessarily the best business outcome (and that’s OK.)"